Customer Service Consultancy

minus the #waffle

thecxway

Sham Aziz

I launched thecxway to help businesses realise the value and competitive advantage a well thought out Customer Service proposition can deliver.

Sharing my unique take, knowledge, skills and experience gained whilst leading the Customer Service departments, and consulting for some of the largest brands in the world one conversation at a time.

20 plus years global experience with incredible brands

  • Matches

  • Selfridges

  • Vertu

  • NET-A-PORTER

  • Ocado

  • Natwest

  • DigitalGenius

  • METAPACK

Some #waffle

Services

  • Access specialised Customer Service expertise flexibly and on demand, no matter how small the ‘problem’ is

  • Define the ‘what’ behind your ultimate Customer Service Strategy. Your playbook to running a successful call and contact centre

  • Deliver the ‘how’ for your staff and customers to experience your business mission, vision and values

  • Writing, producing, and sharing engaging content. Leading, pushing and reimagining the Customer Service industry

  • The SaaS whisperer, working with your sales, product, support and success teams. We teach you to better align your service with what matters to the Brands you partner with, and are trying to partner with

  • Match maker - well known in the Outsourcing industry, able to demystify the landscape or latest trends for both sides of the table. Full RFI / RFP walkthrough to signed contracts stage. Onboarding and go live support for smooth transitions