00:00 Introduction

02:50 Welcome Sham

06:55 Entry level jobs - skilled jobs

10:58 Customer centricity

12:50 The change over the past 20 years

23:41 The biggest challenge today, technology?

28:25 Aligning procurement

32:00 Observations in the market place

39:00 Imagination problems

41:30 Perceptions from a user perspective on generative AI

52:50 Outro